We offer phone training solutions that keep your customers engaged with your business.

INCOMING SALES

This course teaches the basics of getting leads from the phone to the showroom. This is the ideal starting point for establishing fundamentals.

OUTBOUND SALES

Mastering the appointment. Proven techniques to drive customers to your business.

ADVANCED SALES

Mastering the phones with a 4-step objection handling technique that is designed to drive customers to your business.

SERVICE CALLS

Learning a structure that keeps advisors from diagnosing over the phone and how to build urgency to bring the vehicle in for a diagnostic performed by your certified technicians.

PARTS/BODY SHOP

A method that teaches your parts department to secure more business over the phone and to set more appointments for customers to pick their parts up.

RECEPTIONIST

We teach etiquette and objection handling strategies for challenging situations.

ONE-ON-ONE TRAINING

Our one-on-one training sessions ensure real time role playing to strengthen the skillset.

ONGOING MYSTERY CALLS

We will run mystery calls to keep your employees accountable to use what they are learning.

INTERDEPARTMENTAL CALLS

Ensuring our internal calls are not creating conflict